Refund Policy

At Life N Times Cigar & Coffee, we are committed to providing quality products and outstanding customer service. Whether you're purchasing branded merchandise, gift items, or other eligible retail products through our website, we want you to shop with confidence.

If you are not completely satisfied with your purchase, we're here to help through a straightforward and transparent return process.

Return Eligibility

Eligible merchandise may be returned within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition
  • Include all original packaging, tags, and accessories
  • Be accompanied by proof of purchase or order confirmation

For health and safety reasons, certain items—including opened consumable products, cigars, coffee products, food, beverages, and gift cards—are non-returnable unless they arrive damaged or defective.

Returns requested after 30 days cannot be accepted.

Return Process

Returns are accepted by mail only for eligible online purchases.

To begin a return:

  1. Contact our customer support team to request return authorization.
  2. Securely package the eligible item in its original packaging.
  3. Follow the return instructions provided by our support team.
  4. Ship the package using the approved return method.

Unauthorized returns may experience delays in processing.

Return Shipping

If the return is the result of our error, or the item arrives damaged or defective, return shipping costs will be covered by us whenever applicable.

If the return is due to a change of mind, incorrect selection, or other customer-related reasons, the customer is responsible for the return shipping costs.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or incorrect item

Once reviewed, we will arrange an appropriate replacement, refund, or other suitable resolution.

Refund Processing

After your returned item has been received and inspected, eligible refunds are generally processed within 7 business days.

Approved refunds will be issued to the original payment method used during checkout.

Processing times may vary depending on your financial institution.

Non-Returnable Items

The following items are not eligible for return unless required by applicable law:

  • Opened cigars
  • Coffee, beverages, and food products
  • Items showing signs of use
  • Gift cards
  • Clearance or final sale items (if marked as such)

Contact Information

Business Name: Life N Times Cigar & Coffee
Website: https://lifentimescigarlounge.com

Address: 6947 Main St, Lithonia, GA 30058, USA
Email: support@lifentimescigarlounge.com
Phone: +1 770-680-4946

Customer Service Hours
  • Mon, Thu, Sun: 6:00 PM – 1:00 AM
  • Tue: 8:00 PM – 1:00 AM
  • Fri, Sat: 6:00 PM – 2:00 AM
  • Wed: Closed

Time Zone: Eastern Time (ET)

🕒 Response Time: Our customer support team responds to most inquiries within 24 hours during normal business operations.